Information

Welcome to the FAQ page for Sunflower Creations! Here you'll find answers to frequently asked questions about our handmade polymer clay earrings, wholesale information, shipping policies, and tips for caring for your earrings. We're dedicated to providing you with all the information you need for a great shopping experience.

 

 

Frequently asked questions

Find quick answers to common questions about Sunflower Creations. If you can't find what you're looking for, please don't hesitate to contact us at cristina@sunflowercreations.com. We're here to help!


What are the most common questions customers ask about your earrings or Sunflower Creations?


What is polymer clay?
- Polymer clay is a synthetic material modeling clay made from a plastic polymer base called polyvinyl chloride (PVC). Before polymer clay is cured, it’s a highly malleable plastic that can be shaped and reshaped numerous times without deteriorating. It is considered a thermosetting material which mean it's structure changes permanently during baking. Polymer clay is its impressive strength and durability. When baked correctly, the material won't shatter or weaken over time.


What is the difference between polymer clay and regular clay?
-Polymer clay is a plastic-based, oven-bake, and durable material ideal for jewelry and detailed, colorful miniatures. While traditional air-dry clay(or natural clay) is earth-based, dries naturally in 24–72 hours, is more fragile, and often requires painting. Polymer clay is more expensive, does not dry out while working, and is waterproof, unlike air-dry clay.

 

Do you make custom earrings? - Yes. Just message me and together we can work out the perfect design. An additional fee will be applied.

 

Are they handmade? - Yes, each earring is designed by me and carefully handcrafted. Please keep in mind that there may be slight variations in color, shape, marble design, placement of gold leaf, and textures. Each and one of them are uniquely made for you!

 

Are polymer clay earrings heavy? - No. They are very light. Polymer clay earrings are not typically heavy, but there can be some variation depending on the design. For example, the size and the thickness. Some polymer clay earrings may be heavier than others due to the use of metallic ornaments or other materials.

 

 

What details should I know about shipping, returns, and exchanges?

 

-We do not offer exchanges or returns.

-We are not responsible for lost packages. If you believe your package is lost during transit or missing from your mailbox, please contact USPS and provide the tracking information. Feel free to reach out to us if you need assistance.

-Buyers are responsible for any customs and import taxes that may apply. Sunflower Creations is not responsible for delays due to customs. 

-If the package is returned to sender, or needs to be re shipped for any reason, the customer is responsible for reshipment fees.

-We are unable to cancel any orders once they are processed and/or shipped.

-If your package is being returned due to an incomplete address please email us, in most cases we can reship immediately, after reshipment fees have been paid by the customer.

 

What information do potential wholesalers need to know about your products and business?

 

For wholesale, must order a minimum of 10 pairs. Turn around time varies depending on order volume. Please contact us at cristina@sunflowercreationscc.com if you need a more accurate turnaround time!

For detailed wholesale inquiries, please visit our Wholesale page.

 

 


What tips can you share to help customers keep their polymer clay earrings looking their best?

 

While Polymer Clay is quite durable for everyday wear, please handle your jewelry with care. Please DO NOT bend your earrings; if enough pressure is applied, they will snap. Like most custom jewelry, polymer clay earrings are not recommended for wear in water, bathing, or showering. Earrings should be stored in a cool, dry place, and out of the sun if they have a resin coating.

Still have questions?

If you didn't find the answer you were looking for, don't hesitate to reach out! We're always happy to help. Contact us via email at cristina@sunflowecreationscc.com